For the sixth year, Delta Air Lines earned the highest overall score in the Business Travel News (BTN) airline survey, leading the top ten categories and improving the 2015 ratings for each category. This recognition celebrates Delta’s outstanding performance and industry-leading customer service every day.
«Every year, we set the ‘win the BTN survey’ as a company-wide goal and Delta’s 80,000 employees are poised to deliver an industry-leading customer experience across the globe,» said Steve Sear, international president and Executive Vice President, Global Sales, Delta. «This victory marks Delta’s six consecutive years outpacing our competitors in the eyes of the business travel community and the fourth year we have ranked at the top of each category.» This achievement, again number 1 this year by readers Of BTN, further validates our ongoing commitment to create a seamless travel experience for our customers. »
BTN voters, who manage tens of billions of dollars in annual corporate travel expenses, select the best US airline survey based on their perception of airline performance in negotiating, maintaining preferential programs, delivering Services and value proposition. This survey provides important validation to an airline’s efforts to provide the best experience for corporate customers. No other airline has been selected six consecutive times in the 19-year history of the survey.
«Our innovative approach to this business is what differentiates Delta from our competitors,» said Bob Somers, senior vice president, Global Sales, Delta. «And that innovation responds to what our customers want to see. We seek feedback from corporate travel managers and business travelers through discussion groups, advisory board meetings, and call centers, just to name a few We listen, act and listen again, building our business around their needs. «